USAir sent a letter to a college student welcoming him to the airline's frequent traveler program only weeks after he died when one of its planes crashed.
The airline says it regrets the mailing, calling it inadvertent but unavoidable.The letter to Michael Mould, 21, was opened by Jennifer Steff, his former housemate at Kent State University.
"I was deeply affected by his death and just getting something like this, it doesn't help the healing process," Steff told The Plain Dealer of Cleveland in a report published Saturday.
"I'm just glad his family didn't get it. It's just a slap in the face," said Steff, who ordinarily forwards Mould's mail to his family in Columbus.
Mould was among 27 passengers killed when USAir Flight 405 crashed March 22 at New York's LaGuardia Airport. The letter was dated April 10.
The cause of the crash has yet to be determined, but a light snow was falling and the runway was slushy when the plane took off only to crash in flames and skid into Flushing Bay.
Mould was sent a membership card and the promise of earning 2,000 bonus miles if he flew within 60 days of enrolling.