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VOICE MAIL MISUSED, DALLAS INVENTOR SAYS

The Dallas man who invented voice mail says he's getting back into the business to show companies how to use it properly.

Gordon Matthews said his invention shouldn't be used to replace a human switchboard operator or for those recorded sales pitches that always seem to come at dinner time."Those people who say they hate it and are talking about improperly installed automated attendants, I couldn't agree more," Matthews said in Sunday's The Dallas Morning News.

He said the system was meant to do things like allowing users to record answers to messages and automatically return them, send the original message and an answer to other people or send messages to groups of up to 200 people.