Erica Jones, 15, is a "great Deseret News carrier because she is concerned about when her customers get the paper. She is very concerned about customer service, always making sure the paper gets on the porch," says her district manager, Jess Haroldsen.
That's what sets her apart from many other carriers, he adds."I know that if there were a problem, she would follow up on it immediately. She provides such good service that there is never a problem, but if she had one, I know she would follow up on it immediately," said Haroldsen of the teen who delivers the newspaper in Sandy's Willow Creek.
A daughter of Mary Lynne and Wilford Jones and a carrier for about 31/2 years, Erica delivers the paper on foot and by bicycle, sometimes relying on assistance from her family members, who help deliver the larger Sunday paper using a car. Erica has 41 subscribers. A sister, Laura, 11, is supportive, Erica says, and a brother, Evan, 7, sometimes joins in the fun, too.
The Churchill Junior High School ninth-grader says she's usually up by 6 a.m. and out delivering the papers by 6:20 a.m. on Saturdays and Sundays.
"I don't really enjoy (getting up that early), but it has to be done. I try to make the best of it," she said.
Erica, who took over the route from her brother, Clark, when he enrolled at Snow College, says delivering newspapers has "taught me a lot of responsibility. I feel it will help me in the future."
Earlier this year, Erica was chosen as "Publisher for a Day" at the Deseret News.