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SORRY - WE CAN’T FIND THE COMPANY THAT FAILED TO FILL YOUR ORDER

SHARE SORRY - WE CAN’T FIND THE COMPANY THAT FAILED TO FILL YOUR ORDER

Dear Do-It Man: On Sept. 13, I sent a check to a company called DPC for an order of 500 name and address labels. I believe I paid about $5 for them. My cancelled check has come back but we haven't received any labels.

I would like to contact the company to inquire about my order but, unfortunately, I did not keep a copy of the address.Have you heard of this company or do you have an address for it?

I believe it is somewhere in the eastern part of the United States, but I don't know exactly where.

- R.N., Salt Lake City

Dear R.N. Unfortunately, we have not heard of the company and we had no luck in tracking it down. Our chances might have been better had we known what DPC stands for. "DPC" is not listed in sources the nonfiction reference desk of the Salt Lake City Public Library consulted for us including the Catalog of Catalogs and the Directory of Mail-Order Companies.

Nor is it an active member of the Direct Marketing Association, a trade organization in New York City for mail-order companies.

DMA did have a DPC listed in its computer system but the phone number it gave us for the company, which had a 301 area code (that's for Maryland), turned out to be a mobile phone number that was no longer in service.

We called long-distance information in Maryland. It had a listing for a general contractor under those initials. Also, a data-entry company in Virginia has those initials. But those aren't the companies you need.

We tried calling the Better Business Bureau of Greater Maryland, thinking it might be able to help us track down the right DPC. But to obtain information, we would have had to dial a 900 number. That's when we called it quits.

Unless we get a better lead, it looks like you might be out your $5.