If you have a problem with your new car, the first thing you should do is take it to your dealer, according to auto industry consultants.
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If you don't get satisfaction and need to go to a higher authority, you should contact the manufacturer. The person you want to contact will most likely hold the title of customer relations manager, manager or assistant manager, owner relations manager, service manager or consumer affairs manager.Start with a telephone call and get the proper name of the person and spelling from the main company switchboard.