A company usually will have the grand opening celebration for a new facility quickly, but Communications & Commerce will observe moving into its Ninigret Park call center a full year after the first employees began working there.

The reason? Company growth was so strong that the provider of outsourced customer care moved employees in as each floor of the four-story structure was ready. The fourth floor and executive headquarters were recently completed.

The company has grown from about 1,000 employees to the current total of 3,500, and 2,000 are at the Ninigret Park center at 1991 S. 4650 West.

"It's a very unique building, and we pride ourselves in building spacious centers," said Alan Truitt, CommComm's president and CEO. "I think this is the nicest call center in Utah and one of the best in the country."

Two-year-old CommComm handles inbound calls involving customer service or technical support for many high-profile telecommunications, wireless technology and financial services companies. Among the clients is Microsoft Corp.

Its first center, at 5245 College Drive in Murray, has about 350 workstations and about 600 employees. The company also has a center in Indiana, Pa., that will have more than 1,000 workstations. One floor is completed and two more are being constructed, and it will have 750 to 1,000 employees when fully operational.

The 100,000-square-foot center at Ninigret Park will be augmented by CommComm's planned use of space at a nearby building. "We will have another 400 to 5000 jobs we'll be adding in Utah over the next 60 days, so we'll be taking part of the first floor of that building as well as for administrative and information technology use," Truitt said.

"We do have aggressive growth plans for next year. We're not planning to grow any more in Salt Lake, but we are looking at a fourth site in the Midwest."

The Ninigret Park center features upscale workstations, including the ability for workers to adjust their keyboards so they can sit or stand while working, and 360-degree views through windows on all floors.

"The environment we have created for our employees has helped us to rapidly deploy large groups of customer service representatives," he said.

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Raised floors allowed for cabling to be placed more efficiently and attractively, and indirect lighting reduces computer screen glare.

A key to company growth has been technology that integrates computers with telephony.

Gov. Mike Leavitt is scheduled to cut the ribbon at the facility's grand opening Tuesday.


E-MAIL: bwallace@desnews.com

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