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Consumer protection agency fines Northwest Mortgage

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The Utah Division of Consumer Protection has fined Salt Lake-based Northwest Mortgage $3,000 for violations of the Telephone and Facsimile Solicitation Act.

The action is in response to complaints by three Utah residents that they received automated calls to their homes between Sept. 1 and Sept. 23. The caller was never identified as Northwest Mortgage; messages were simply left and the receivers asked to return the call at a specified phone number. Each person returned the call in an attempt to identify the company before lodging a complaint.

According to the Telephone and Facsimile Solicitation Act, businesses may not operate an automated telephone dialing system for the purposes of solicitation unless they have the prior express consent of the person called or the call is to a person with whom the solicitor has an established business relationship.

Northwest Mortgage was fined $1,000 for each of the three violations and ordered to cease and desist use of the automated system, according to documents filed Tuesday in 3rd District Court.