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Nationwide Citibank system of 2,000 ATMs crashes

SHARE Nationwide Citibank system of 2,000 ATMs crashes

NEW YORK — Citibank's nationwide system of 2,000 automated teller machines continued to experience problems on Wednesday, forcing thousands of customers to use bank tellers or to get cash from other institutions' ATMs.

Citibank said it would refund any fees paid for alternative services.

The system initially crashed at about 5 p.m. Tuesday. Service was restored several hours later but began faltering again Wednesday morning, according to Citibank spokesman Mark Rodgers.

"While our systems were restored by early Wednesday morning, we have continued to experience difficulties this morning," Rodgers said. "We are working hard to resolve the issues as quickly as possible."

Bank officials blamed an internal software problem triggered by high cash demands following the Labor Day weekend. Some internal bank systems also were affected, they said.

About 2 million U.S. households hold consumer banking accounts at Citibank, Rodgers said.

Rodgers said that most customers could conduct necessary transactions with tellers in Citibank branches or could get cash at the ATMs of other institutions.

"We will refund any charges, such as convenience fees, that they may incur as a result," he added.

Citibank, a unit of financial services giant Citigroup, is one of the largest consumer banks in the world.