Imagine our delight when last Saturday the family's Olympic tickets arrived via FedEx. Our delight soon turned to dismay.
Our ticket package was not quite what we expected. Our biggest wish was to see short-track speedskating.
The Olympic Experience Package 064 listed on the Internet included men's biathlon at a B level, men's and women's speedskating at an A level (the highest price level), men's giant slalom at a B level, a medals ceremony at an A level and men's bobsled at a B level. The price listed on the Internet was $135 for each package.
Since it was the only package that had an A-level ticket for the short-track speedskating, that was our first choice. Somewhere in the fine print, which I did read but evidently did not understand, was a clause that said you could be "cascaded" down to a lower price level package without any further detailed communication or a chance to say "no" and receive a refund.
In addition to being cascaded down to a C level package we got a $10 price increase on the package, bringing it to $145 each.
The tickets we received for the events were all general admission (C level) except the short-track speedskating, which was a C level assigned seat.
I called the ticket office to find out why there was such a huge misunderstanding. I was told first that all sales are final. Second, there was nothing I could do about it except write this letter (which the supervisor said would not likely be read until after the Games were over).
I am disappointed at the poor level of communication exhibited by SLOC. I am not sure if this was deliberate deception on their part or just stupidity on my part. I have re-read all of the information that was e-mailed to me and that I printed from the purchase process on the Internet and saved, and nowhere are there any statements regarding the "cascade" process and how you can get lesser seats and be charged more money for them.
I guess in this day and age it is best to have someone versed in the art of fine print reading do it for you so you can be aware of the potential consequences.