In a letter to General Authorities, Area Authority Seventies, and stake, mission and district presidents, President Boyd K. Packer, Acting President of the Quorum of the Twelve, issued guidelines by which missionaries may communicate with their families by e-mail.
"With changed conditions of the world and concerns about the security and the unreliability of traditional mail in some parts of the world, the First Presidency and Quorum of the Twelve have decided that, under approved mission guidelines, missionaries may now communicate with their families by means of e-mail," the letter stated.
"Under the direction of Area Presidencies, mission presidents will establish guidelines to include the following: Missionaries may use e-mail only on preparation day. Missionaries may use computers in public facilities such as libraries or appropriate commercial outlets. Companions should always be together while using a computer. They should not impose on Church members who may have computers. Any cost for using e-mail is to be paid by the missionary.
"Missionaries should exercise caution in the content and language of the e-mail, making certain that no confidential or sensitive information is included. The possible abuse of e-mail through multiple mailings can spread such information widely.
"Due to limited resources, missionary training centers will not provide e-mail service for missionaries."