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Questar charge illogical

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Once again, I am shocked at the lack of ability Questar provides on its Web site. I still note that I am being charged $1.99 to make a one-time payment when I am paying my bill online. Why they haven't implemented this basic functionality yet is beyond me. Every other company I use provides this service (for free) because they know it reduces the amount of time and effort needed to process payments. When I finally cave in to the fecklessness and try to set up an Auto Pay method, I am only informed that my participation in the service was stopped some years ago.

Until Questar can prove that it can use and implement cost-saving measures, why should I have to pony up any additional money to cover ineptitude?

W. Daniel Skousen