As a carrier for the U.S. Postal Service, I have discussed with my fellow employees some of the inconsiderate actions of a few our customers. Such things as blocking mail boxes with cars, garbage cans, piles of snow, trees or shrubs — even little things, like not taking mail out of the box and not putting the flag up. On walking routes, there are dogs, icy steps and walks and sprinklers.
The fact is, according to independent testing, close to 98 percent of all first-class local mail will arrive the next day. I suppose it is human nature to remember only the negative, but it seems to me the only time I hear a comment from customers is when an error occurs.
May I just say that for me, 99 percent of my customers are excellent people.