The last two months, we have become known as the 'scribble specialists.
SALT LAKE CITY — Sometimes something as simple as poor penmanship can keep a letter or package from getting to its destination.
But the U.S. Postal Service has about 1,100 workers dedicated to making sure that doesn't happen.
The data conversion operators inside the Salt Lake City Remote Encoding Center, 1275 S. 4800 West, spend hours going through mail, trying to decipher where the mail is supposed to go.
Holli Apodaca is among the operators who figure out mysterious scribbles on letters and packages. And because she is so good at figuring them out, she can solve roughly 8,000 mysteries in a single day.
"We get the worst of the worst," she said.
Apodaca and other data conversion operators don't see the actual envelops, just an image taken by a robot that couldn't read them at a processing facility somewhere in America.
"Without us, all these letters and the other types of mail we key would have to be hand-sorted, which is more time consuming and more costly," Apodaca explained.
Salt Lake City is one of two facilities doing this type of work; the other is in Wichita, Kan.
"Right now we're doing between 4 (million) and 5 million pieces of mail a day," said Karen Heath, a manager at Salt Lake's Remote Encoding Center.
Sometimes, it's just the Zip code that can't be read. Other times, the ink has smeared. But often, it's just bad penmanship.
"We're now called 'scribble specialists,'" Heath said. "The last two months, we have become known as the 'scribble specialists.'"
Close to 1,100 workers decipher addresses at the Salt Lake facility, which is open 24 hours a day. Using their computers, they can zoom in on images, rotate them and do whatever it takes to get the letter mailed.
"It is nice you can get it to where it actually needs to go without having to have somebody else handle it," Apodaca said.
Of course, they also know where letters from children simply addressed to Santa or the North Pole are supposed to go. "We know to send it to the ZIP code in Alaska," Heath said.
Workers say the volume of mail starts to slow down the day before Christmas. But even then, there are thousands and thousands of letters to sort through.
Their advice: Take your time when writing an address ... or don't. After all, your poor penmanship is their job security.
E-mail: acabrero@ksl.com, Twitter: ksl_alexcabrero