I have an automatic payment agreement with VASA Fitness for month-to-month access to their gyms that I pay for with a credit card. I received a new credit card and failed to notify VASA of the revised expiration date. Due to this, the credit card company declined VASA’s charge in August.
VASA immediately charged me $25. They will not forgive this charge, per their policy. VASA did not notify me of the problem until after the late charge. To go off the automatic payment, VASA will charge me an additional $10 per month. I had no way of knowing there was a problem until after they charged me a late fee.
I find their policy has the deck stacked completely in their favor. VASA doesn't provide consumers the opportunity to correct any errors in billing information before charging penalty fees. I am on a limited income. I live out of my car. I use VASA as a means to shower and stay clean so as to maintain my full-time employment. The $25 may not seem like much, but it is the same amount I have budgeted for food for a week. I do not have that kind of money to spare.
I hope that public light can help VASA begin to really care about its customers.
Jason Richardson
Tooele