McDonald’s will be a vastly different restaurant when it reopens amid the coronavirus pandemic, according to new documents obtained by The Wall Street Journal.
The company sent out a manual of new instructions for franchise operators who begin to reopen their restaurants. The documents suggests sanitation and social distancing requirements, CNN reports.
“Brand perception is another concern and how this would/could play out in the minds of the customers given heightened perceptions around hygiene and safety as they see other customers not take precautions,” the guide said, according to CNN.
Here’s what it said about the changes to McDonald’s:
- The restaurants will require stickers on the floor to encourage social distancing.
- Self-serve beverage bars will likely be shut down, too.
- Customers will need to keep 6 feet away from each other. The restaurants must mandate the use of personal protective equipment, too. Customers won’t be required to wear masks but they should be available to them in the store.
- Workers will be asked to clean and sanitize tables after use. The same applies to bathrooms every 30 minutes. The company will recommend a tracking sheet to keep employees on task, according to CNN.
- Restaurants will not be required to use the touch-screen kiosks. If they do, those screens must be cleaned after every use.
- To keep customers safe, McDonald’s will ask people to close off tables and seating areas to keep people separate. Floor stickers will mark out specific paths for people to use to keep a distance from each others, according to CNN.
- PlayPlaces and interactive games will remain closed.
- The documents outlined two phrases employees can use to describe the changes. Workers can say, “We are all in this together and this team has come together in so many amazing ways over the last few months.” And, when someone refuses social distancing measures, they can say, “I apologize for any inconvenience, but to help keep everyone safe, we’d like all our guests to maintain a safe distance of 6 feet from each other and our staff.
According to The New York Times, fewer than 100 McDonald’s restaurants have opened their dining rooms in states where such a move is allowed.