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Opinion: After the holiday flight mayhem, do we need a passenger bill of rights?

Many travelers were frustrated by flight cancelations and delays over the holidays. What are your rights?

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Customers gather at the Southwest Airlines customer service office at Salt Lake City International Airport on Dec. 30, 2022.

Customers gather at the Southwest Airlines customer service office at the Salt Lake City International Airport in Salt Lake City on Friday, Dec. 30, 2022. Southwest Airlines says it’s poised to resume normal schedules after a tumultuous eight-day meltdown that left hundreds of thousands of passengers delayed or stranded.

Laura Seitz, Deseret News

The actions of Southwest Airlines over the holidays into today are inexcusable. It is time to enact a better passenger bill of rights and make the airlines responsible when service collapses due to their negligence. We need the government to take action on this inappropriate behavior by a major transportation company and increase protections for American travelers.

George Kounalis

Draper