Facebook Twitter

United Airlines says you need to wear your mask in the airport — or face a potential ban

United Airlines announced the decision about wearing face masks

SHARE United Airlines says you need to wear your mask in the airport — or face a potential ban
An empty United Airline passenger ticket counter is shown at Denver International Airport Friday, June 17, 2011, in Denver. United Airlines is reporting computer problems that are affecting flights across the United States. On its Twitter page, United r

An empty United Airline passenger ticket counter is shown at Denver International Airport Friday, June 17, 2011, in Denver.

Rick Bowmer, Associated Press

United Airlines said this week that passengers must wear their face masks in the airport and at the gates if they plan to fly. Otherwise, they face a potential ban.

What’s happening:

  • The company said Wednesday that customers are expected to wear their masks at United customer service counters, kiosks and all club locations, as well as gates and baggage claim locations, too.
  • Here’s the official policy from United Airlines:
If customers refuse to comply, they may be refused travel and banned from flying United at least while the mask requirement is in place. This will be effective for all customers traveling on and after July 24 regardless of when their ticket was purchased.

  • Per USA Today, United CEO Scott Kirby told CNBC’s Squawk Box that the company is “really trying to close all the travel gaps.”
  • However, United said it will exclude children from under 2 years old from needing to wear masks.
  • Passengers who believe “that there are extraordinary circumstances that warrant an exception” should contact the airline or talk to someone at the airport, the company said in a statement.

Are airlines safe?

  • Questions have risen about whether it’s safe to fly on an airport. Dr. Keith Armitage told USA Today that airlines are safe as long as everyone wears their mask for the plane ride.
  • The airline industry remains in recovery mode because of the pandemic. But “recovery in air travel is challenged by a spike in coronavirus cases around the U.S. as well as quarantine orders for travelers arriving from a host of states to New York, New Jersey, Connecticut and elsewhere,” CNBC reports.