VITAL STATISTICS\ Age: 47.Where born: Los Angeles, Calif.\ Family: Husband Jack Willis, daughter Kerrie and son Jason.
Education: John Peter Smith School of Nursing, Fort Worth, Texas: basic nursing education; University of Texas: bachelor of science in nursing; Texas Woman's University: master of science.
Primary products: Hospital-based health care services.
Primary markets: Salt Lake City.
Number of employees: 1,000.
Annual patient admissions: 10,831.
PERSONALITY PROFILE\ First "real" job: Wrapping Christmas presents at a department store as a high school student.
Management style: Visible, accessible and "walk the talk."
Strategy for success: Focus on the customer's (patient, family member, physician, employee) needs and expectations and ongoing commitment to improve.
A memorable failure: Starting a new pharmacy delivery system for operating room at previous hospital without enough input from the staff and physicians.
Heroes: My dad, from whom I learned that when you do a job well and continue to be better at what you do that personal satisfaction will come.
Leisure time and hobbies: Movies, reading, gardening and spending time with my husband.
Favorite book and movie: Dinner at the Homesick Restaurant by Anne Tyler and Trip to Bountiful with Geraldine Page.