November 1999: After cutting 200 workers earlier in the year, Packard Bell NEC Inc. announces it will sell its 700-worker call center in Magna. In July 2000, Alorica Inc. buys it and adds 400 workers, with plans to hire more.
January 2001: TelTrust says it will cut 1,200 jobs in Salt Lake City and Clearfield call centers.
January 2001: Gateway Inc. says it will cut 111 jobs at a Salt Lake manufacturing facility/call center. In August, it announces the facility will close, idling 660 workers.
July 2001: Sears says it will cut 365 jobs at a Provo call center, effective Oct. 1.
August 2001: Communications & Commerce announces the loss of 900 jobs and the closure of its Murray facility due to a dispute with client VoiceStream Wireless. The related job loss eventually totals 1,000.
August 2001: Verizon Wireless opens a call center in West Valley City, starting with 550 workers.
October 2001: Delta Air Lines announces it will close its college campus reservation center at Weber State University, resulting in the loss of 160 part-time jobs.
March 2002: American Express Financial Advisors says it will cut 110 jobs in West Valley City as it consolidates customer service operations in Minneapolis.
July 2002: Providian Financial Corp. announces it will idle 800 workers as it closes its Salt Lake call center by yearend.
August 2002: Teleperformance USA buys Communications & Commerce, adding 1,500 workers to its existing 1,000-person work force.
August 2002: Convergys Corp. announces it will hire 500 to 600 new workers, adding to more than 8,000 at six Utah call centers.