Percentage of senior executives worldwide who say their company does not deserve their customers' loyalty, according to the annual Global Customer Experience Management 2005 study released by Strativity Group: 54
Percentage who say their companies are not truly committed to customers but rather treat customers as a means to a goal: 55
Percentage who say they have the tools and authority to serve their customers: 33
Percentage who say their relationship with the customer is not well-defined: 59.2
Source: Strativity Group. Contact Michael Blackmire at 973-796-5310 or michael@StrativityGroup.com.
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Median weekly wage earned by Mexican migrants in the United States, according to the Pew Hispanic Center: $300
Source: Pew Hispanic Center. Contact Jeff Passel at 202-452-8967 or jpassel@pewhispanic.org.
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Rank of regular social interactions, membership in business/trade associations, and attendance at conferences and seminars as the forms of networking most effective for job seekers, according to the Executive Recruiter Index released by Korn/Ferry International: 1, 2, 3
Percentage of recruiters who said the best way to get their attention was to work for a highly regarded company: 36
Percentage who said it was to proactively develop relationships with recruiters in one's region/industry: 29
Percentage who said it was to be the highest performer in one's department/function: 20
Source: Korn/Ferry International. Contact Michael Distefano at 310-843-4199 or michael.distefano@kornferry.com.
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Percentage of office workers who say they have a non-romantic office "spouse," partly because it offers immediate intimacy without the sex or commitment, according to a survey by Vault Inc.: 32
Source: Vault Inc. E-mail publicity@staff.vault.com.
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Percentage of Americans who trust American companies to "do the right thing," according to the Edelman Trust Barometer: 70
Percentage of Japanese who trust American companies to "do the right thing": 62
Percentage of Chinese who trust American companies to "do the right thing": 31
Source: Edelman. Contact Paul Cordasco at 212-819-4853 or paul.cordasco@edelman.com.
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Percentage of executives who say the GE company board would provide the most valuable experience for a top CEO, according to a survey by Christian & Timbers: 44
Percentage who say the Google company board would provide the most valuable experience for a top CEO: 27
Percentage who say the top venture capital firm's company board would provide the most valuable experience for a top CEO: 11
Source: Christian & Timbers. Contact Loretta Prencipe at 703-941-0277 or Loretta@mediafirstpr.com.
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Percentage of workers five years prior to retirement who say they will be able to achieve their dreams in retirement, according to a joint survey by Ameriprise Financial and Harris Interactive: 80
Percentage of workers two years prior to retirement who say they are beginning to feel a sense of loss because their working years are almost over: 22
Percentage who say a trigger for retirement readiness is achieving "financial freedom": 18
Percentage who say a trigger for retirement readiness is a significant birthday: 16
Source: Harris Interactive Inc. Contact Jennifer Cummings at 585-214-7172 or jcummings@harrisinteractive.com.
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Percentage of women who said they share financial decision-making responsibilities with their partner, according to The PNC Financial Services Group Inc. second annual "Love and Money" survey of wealthy families: 68
Percentage of men who agreed: 48
Percentage of women who disagreed that the partner who contributes more to household finances has more influence in deciding non-financial matters: 65
Percentage of men who felt the same way: 49
Source: The PNC Financial Services Group Inc. E-mail Brian Goerke at brian.goerke@pnc.com.
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Percentage of all hires in 2005 that U.S. companies say were produced by Internet sources, according to a study by DirectEmployers Association: 51
Percentage of all new hires that were from corporate employment Web sites: 21
Percentage of all new hires that were from general job boards: 15
Percentage of all new hires that were from niche job boards: 6
Source: JobCentral.com. Contact Steven Style at 212-465-1290 or stevens@stylegroup.com.
John MacIntyre has been writing Figuratively Speaking since 1989. You can contact him by e-mail at johnmacintyre@bwr.eastlink.ca.