The holiday shopping season has gotten off to a historically good start for one of the nation's biggest Internet retailers. Salt Lake City-based Overstock.com's leader estimated that "Cyber Monday" would be the company's top single sales day ever.
Chairman and CEO Patrick Byrne told the Deseret News that Black Friday was the retailer's highest revenue day ever, topping $10 million in sales. However, Byrne noted that Monday was trending even higher.
"Looks like it will be 12 (percent) or 13 percent bigger than Friday," he said Monday afternoon. "We were flat for three years. Now we're back in the black. We're growing nicely."
Byrne attributed the growth in sales to the company's efforts to reduce prices on its products and give the customer the best value available.
"We've sharpened our pricing, squeezed a lot of cost out … and passed that onto the consumer with lower prices," he said.
He added that online buyers saved an extra 5 percent to 7 percent on average over last year's pricing.
"As we squeeze out inefficiencies … (we) ideally take out prices down below where anyone else can follow us," Byrne said.
Nationally, retail Web sites kept amping up the deals Monday, the first day after Thanksgiving weekend's strong online sales, to try to maintain the momentum.
Meanwhile, a research firm that tracks business at stores reported tepid sales and customer traffic for Friday and Saturday that confirmed a so-so start to the season for the bricks-and-mortar world.
Though the Web is only about 10 percent of the holiday shopping pie, it's seen most of the growth so far this year — an encouraging sign after last year's first online sales decline.
Coremetrics, a Web analytics company in San Mateo, Calif., said that as of 1 p.m. on Cyber Monday, sales were up 19.6 percent over a year ago.
The bright spot offers hope after traditional retail sales came in just above flat for Black Friday, with shoppers packing stores but sticking to their lists, going for deep discounts and practical items.
ShopperTrak, which is based in Chicago and tracks sales and traffic at more than 50,000 outlets, said late Monday that retail sales for Friday and Saturday edged up 0.9 percent to $16.77 billion, while customer traffic fell 2.7 percent compared with last year. According to ShopperTrak, U.S. traffic slipped 2.5 percent on Friday, compared with an 18 percent drop in the year-ago period. Traffic fell 3.2 percent Saturday, compared with a 17 percent drop a year ago.
ShopperTrak derives its estimates from crowd-counting sensors in stores, combined with data from the retailers themselves on spending and how it relates to customer traffic.
The ShopperTrak results contrast with a report Sunday from the National Retail Federation on its poll indicating that more shoppers flocked to stores but each spent less than last year.
The dueling assessments show the difficulty of gathering and interpreting holiday weekend results. A fuller picture won't be known until Thursday, when major retailers report November sales figures.
Deeply discounted electronics such as flat-screen TVs, game systems and netbooks were popular, but more practical items such as appliances and home decor were also big sellers, as consumers took advantage of sales to buy things for themselves.
Many shoppers started looking for online deals ahead of what the industry still pitches as Cyber Monday, as retailers stretched their online deals over several days.
Target, Walmart, Amazon.com and other retailers started offering the online equivalent of Black Friday specials on Thanksgiving or even earlier.
They stepped it up Monday. Amazon.com was discounting the Apple iPod Touch 8GB for $158, $20 less than Sunday and $40 off the retail price of about $200. Target.com offered a deal Monday for a Garmin GPS system for $186.99, down from $249.99. Free shipping was also prevalent.
Marshal Cohen, chief industry analyst at market research firm NPD Group, said this year saw the "graying of Black Friday," because deals that typically occurred only on the Friday after Thanksgiving have been spread out over two weeks.
"The holiday spread itself out," he said. "On Thanksgiving Day, there's a new tradition, shopping online before you stuff the turkey, putting the turkey in oven and going out shopping."
The Monday after Thanksgiving is usually far from the busiest online shopping day of the year, but it is typically one of the 10 busiest. It was dubbed "Cyber Monday" by the National Retail Federation trade group in 2005 to describe the Monday after the Thanksgiving holiday.
The thinking was that shoppers who lacked broadband Internet access at home would wait until returning to work to look online. Now that most homes have broadband, that rationale has faded.
Analysts expect Dec. 14, the last day consumers can order goods and have them arrive before Christmas, will be the busiest online shopping day.
Keith Harris, 36, an IT consultant for Hewlett-Packard, went out Friday for in-store sales, but he waited until Monday to buy a Playstation 3 because Walmart.com offered it at the best price on Monday — in a bundle with two games and a movie, for $369.
"You're looking for that once-in-a-lifetime deal," he said.
Forrester Research analyst Sucharita Mulpuru predicts online holiday sales will rise 8 percent to $44.7 billion. So far, the weekend results are "strong reinforcement of how Web sales continue to outpace store sales," she said. Online sales account for about 7 percent of retailers' total sales, though that increases to about 10 percent during the holidays, according to Forrester.
Scott Savitz, CEO of Shoebuy.com, one of the largest online shoe retailers, reported that traffic has been robust since Thanksgiving. He expects that Black Friday, not the Monday after Thanksgiving as it had in past years, will mark the first big surge in sales and traffic for his site.
"There is definitely a behavioral shift," said Savitz. "Clearly, people are seeing that Black Friday will be the start of the holiday season, no matter whether you are online or offline."
e-mail: jlee@desnews.com