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Tricia Wright grieves over the casket of her sister, Shawna Wright, who died of heat exhaustion while homeless, during Shawna Wright’s interment at Mount Olivet Cemetery in Salt Lake City on Tuesday, July 13, 2021.

Kristin Murphy, Deseret News

A woman died in the heat on Salt Lake City streets during a mental health crisis. Why her family says the system failed her

SHARE A woman died in the heat on Salt Lake City streets during a mental health crisis. Why her family says the system failed her
SHARE A woman died in the heat on Salt Lake City streets during a mental health crisis. Why her family says the system failed her

“We as a family and a community failed Shawna.”

That’s what Tricia Wright said as she held back tears during the funeral for her older sister, Shawna Wright, on Monday. 

Shari Knighton, Shawna Wright’s eldest sister, called her sibling “an exquisite, cherished human being.” 

“She had value beyond what people saw when they saw her on the street.”

The two sisters spoke at the service for a woman whose death on the streets of Salt Lake City in Fourth of July heat has sparked remorse and outrage on social media. Her obituary, written in frank terms by Tricia Wright, spelled out why her family believes her death may have been preventable if not for failures in Utah’s mental health and homelessness systems. 

Shawna Wright’s death and obituary also captured the attention of Utah homelessness leaders and mental health advocates, who said this week it spotlights the complexity of mental health issues, the gaps in the systems, and the cost of when victims fall through those cracks.

‘Alone on the streets’

Shawna Erin Wright, 62, of Salt Lake City, died in Salt Lake City heat while she was in the midst of a mental crisis, “after a long battle with mental illness,” Tricia Wright wrote in the obituary published Sunday.

“She died alone on the streets because our system did not allow her family to compel her to get care and would not provide her with low barrier housing that would keep her from the heat while she was acutely psychotic,” the obituary reads. “Shawna never hurt anyone, yet spent a year in jail because it was the only way for our flawed system to get her the care she so desperately needed.”

Wright’s family agreed to discuss their sister’s death with KSL.com and the Deseret News in order to bring awareness to mental health issues and highlight possible policy changes that could have helped — because they said they don’t want their sister’s death to be in vain.

In those interviews, Tricia Wright and Knighton said their sister suffered from bipolar and schizoaffective disorder.


Ellen Olson shares a reading during the interment for her aunt, Shawna Wright, who died of heat exhaustion while homeless, at Mount Olivet Cemetery in Salt Lake City on Tuesday, July 13, 2021.

Kristin Murphy, Deseret News

“She was the nicest human being, and she was not a threat to anybody,” Tricia Wright said. “Yes, she could be scary when she was not under medication. She was much more of a threat to herself.”

Shawna Wright thrived in subsidized housing when she took her medication, her sisters explained. But after years of success in that environment, she spiraled when she went off her medication. Her caretakers contacted her social worker, but she panicked and brandished a butter knife at her social worker, her family said.

“They pressed criminal assault charges, because it was the only way to compel her to take medication,” Knighton recalled, adding there should be ways of helping mentally ill people without incarceration.

Shawna Wright spent about a year in the Salt Lake County Jail for the aggravated assault charge, a class A misdemeanor, until she was released in May 2019, according to court records.

After jail, she struggled to find housing because of her criminal record, the sisters said, and was unwilling to work with the predominant mental health provider for the homeless in the Salt Lake Valley on finding housing because it had been involved in pressing the assault charge against her.

Instead, Wright lived with her parents, where her sisters said she flourished while taking care of them, tending their roses, and playing the saxophone.

“She did really well with my parents for two years. She took very good care of them, but they were also in their late 80s,” Knighton said. “Inevitably, when they died, she was left in the same situation — and we had no one to call, no one to talk to, you know, no support whatsoever.”

Wright’s mother died in June 2020 and her father died in March 2021, at which point the sisters said Shawna “lost her sense of purpose.” She began attacking the house and stopped taking her medication, fearing that it would give her heart problems.


Alan E. Wright and Tricia Wright hug after the interment for their sister, Shawna Wright, who died of heat exhaustion while homeless, at Mount Olivet Cemetery in Salt Lake City on Tuesday, July 13, 2021.

Kristin Murphy, Deseret News

“Even with all of that, you know, they couldn’t compel her to get treatment. The police couldn’t take her to the University Hospital,” Knighton said, adding that both sisters had spare rooms, but Shawna Wright refused to live with her siblings.

“There’s some free will there,” Knighton said. Instead, they planned to help her acquire housing and use their money to pay her rent.

The sisters said they believe that if Shawna Wright had been able to secure housing, she might still be alive today. But they ran into problems.

“When we went into the housing authority to try and find out what was available, we expected a row of computers, some people there to help, social workers,” Knighton said. Instead she described “one person at the front desk” who simply told them to apply online. Shawna Wright believed online applications were not secure and was afraid to give her identifying information on anything but paper, Tricia Wright said.

“We’re very intelligent people, and we could not figure out the system — with money,” Knighton said. “We can’t even imagine how anybody who doesn’t have any support system, who doesn’t have money, who has language barriers, everything else, how they even try and negotiate how to find housing.”

In San Francisco, where Tricia Wright lives, there’s single-room occupancy housing for the homeless, she said. Such an option would have allowed her sister to live in a room by herself. Due to her episodes of psychosis, sharing a room was impossible for Shawna Wright.

“If she had had a place to at least have a room with a bathroom that she could put herself and lock the door, I think that would go a long way to ensure safety,” Wright said.

Unable to find an apartment, Shawna Wright decided to go to a Salt Lake homeless shelter. She only lasted there for four days before she checked herself out and “became one of the homeless statistics,” the sisters said.

Her body was discovered three blocks from the Gail Miller Homeless Resource Center in an alleyway across from a 7-Eleven, according to her family. The medical examiner told them heat exhaustion and dehydration caused her death.

“There’s only so much we can do as a society, but I think if she had had access to housing, she would not have died alone,” Knighton said.

The sisters noted that Shawna Wright did go off her medication every couple of years, but they said a dedicated caseworker or housing advocate might have been able to save her this time.

“Looking back at her life, we have to realize that Shawna was on her own path,” Wright said. “There were times we could intervene, but her disease was severe.”


Clark Knighton and Shari Knighton hug as Tricia Wright weeps over the casket of Shari and Tricia’s sister, Shawna Wright, who died of heat exhaustion while homeless, during Shawna Wright’s interment at Mount Olivet Cemetery in Salt Lake City on Tuesday, July 13, 2021.

Kristin Murphy, Deseret News

What needs to change?

One of the biggest problems, the sisters stressed, was what they see as too high of a bar to compel involuntary mental health intervention for someone experiencing a crisis.

Years ago, Shawna Wright decided to “fight the nukes” and drove into the Nevada desert without adequate food and water, her family said. She crashed her car and stayed in the desert for multiple days before her parents were contacted and showed up to help.

“Nevada had a lower threshold of being a danger to yourself,” Knighton said. “It was not an imminent danger — it was that they exhibited behavior that clearly shows they were not of sound mind and couldn’t take care of themselves, take care of their financial obligations.”

In Nevada, they were able to get her mental help in that case, Knighton recalled. But in Utah, it’s not so easy.

“The threshold here is too high,” she said.

Current Utah law allows an adult to be involuntarily committed to a local mental health authority, either with a written application from a responsible adult “who has reason to know” the person is “likely to pose substantial danger to self or others if not restrained” and a certification by a licensed physician stating they have examined the person within a three-day period immediately preceding that certification,” and that the physician believes the person “poses a substantial danger to self or others.”

Or, Utah law allows a police officer or a mental health officer who has probable cause to believe the person poses a “substantial danger to self or others” to complete a temporary commitment application.


Tanya Ahonen, who is homeless, holds a cup of ice against her skin to cool off while resting under a friend’s tarp during a heat wave in Salt Lake City on Monday, July 12, 2021.

Kristin Murphy, Deseret News

Rob Wesemann, executive director of the Utah chapter of the National Alliance on Mental Illness, said Wright’s case highlights “there are individuals who would benefit from compelled treatment,” but cases can get complicated depending on individual circumstances — even if that means they risk freezing to death or overheating on the streets.

“Part of the challenge becomes when someone is in a situation where someone would say, ‘Gosh, I think that person is in danger,’ be it their physical safety being out there in the elements,” he said. “But that gets really tough (if) the individual says, ‘No, I’m fine, I don’t want any help,’ even if the people around them say, ‘Oh my gosh, it’s 110 degrees.’”

Those issues, Wesemann pointed out, aren’t “spelled out in statute.”

Wright’s case, Wesemann said, highlights the sad reality that “people do fall through the cracks.”

“There are limited ways for people to access mental health care when there is a serious mental health condition at play,” he said. “Locally in our community, really you have to be a specific danger to yourself or others before you can be compelled to receive treatment or committed to receive treatment. Otherwise it really is up to the individual if they are an adult. It is up to them whether or not they seek treatment, accept treatment, etc.”

However, there’s another related issue that a Utah lawmaker is eying in Utah code.

Even if a person is involuntarily committed, that can only last up to 24 hours under Utah’s current law — unless extended by a judge’s order.

Should Utah’s 24-hour mental health hold law be changed?

Told about Wright’s death — and her family’s frustrations about Utah’s law compared to Nevada’s — a lawmaker who has run dozens of bills seeking to improve Utah’s mental health system said Tuesday he’s working on a new bill to help Utah families keep their loved ones safer in mental health crises.

The bill now being drafted, Rep. Steve Eliason, R-Sandy, said, would extend Utah’s law to allow emergency, involuntary medical holds for people experiencing mental crisis to 72 hours — similar to Nevada’s law 72-hour law.

Eliason said 24 hours is a challenging time period for a judge to receive “sufficient evidence” in order to justify a longer hold. It’s likely someone may not even be evaluated by a psychiatrist in that short of a time frame, he said.

Eliason said he decided to run the bill months ago, in May, after a now-retired University of Utah psychiatrist, Dr. Doug Gray, urged him to support a 72-hour emergency mental health hold period for Utah, saying it realistically takes at least 72 hours to stabilize most patients.

Expanding that time frame was one policy change that the Treatment Advocacy Center identified in a 2020 report as one way to increase Utah’s grade on its psychiatric treatment laws from a C to an A. Utah is one of only eight states (along with Delaware, Maine, Maryland, Michigan, Montana, New Hampshire and North Carolina) that fail to provide at least 48 hours for emergency evaluation, the report states.

The Treatment Advocacy Center gave the state of Nevada a B grade in its report, but both Utah and Nevada were given high marks for “quality of criteria for harm or violence to self or others,” stating both states’ statutes contain “explicit criteria.” However, Utah was penalized in the report for not having “quality criteria for psychiatric deterioration.”

Eliason called the issues around Wright’s death complicated and tragic, and he hopes expanding Utah’s emergency mental health hold period could help more people like her.

“My heart goes out to this family for the loss of their loved one,” Eliason said. “Mental illness takes far too many lives, and we know that there are many components of our system that can be improved. I would hope through this additional legislation that people like Shawna will be less likely to fall between the cracks.”


Robert Malloy, who is homeless, drinks iced milk to cool off during a heat wave in Salt Lake City on Monday, July 12, 2021.

Kristin Murphy, Deseret News

What is Utah doing to improve its mental health system?

Utah leaders and lawmakers have acknowledged there’s been gaps in Utah’s mental health system. In recent years, the Utah Legislature has funded millions toward improving the state’s mental health system, including almost $200 million in over 50 bills, Eliason said.

Much of that money is funding four new “behavioral health receiving centers,” including $90 million for a new University of Utah mental health facility. The facility, called the Huntsman Mental Health Institute Campus of Hope, broke ground in May. A Davis County receiving center is already up and running, previously opening up as a pilot project.

The Utah Legislature in 2020 also approved funding to open 30 mothballed beds at the Utah State Hospital and required ongoing study of capacity needs.

A 2019 report by the Kem C. Gardner Policy Institute and the Utah Hospital Association highlighted the challenges facing Utah’s mental health system, including increasing demand, a shortage of mental health providers that could worsen over time and limited coverage of mental health services under commercial health insurance.

By funding the new crisis receiving centers and mobile crisis outreach teams — mobile units that respond to people experiencing crises anywhere in the community and are meant to be an alternative to police — Wesemann said Utah is moving toward a better model when it comes to mental health.

“Do people fall through the cracks and can we do better? Oh my gosh, yes, we can absolutely do better,” he said. “But at the same time, we are moving in the right direction.”

Mental health issues are often closely intertwined with homelessness, Wesemann said, noting that across the nation about 5% of people are diagnosed with a serious mental health condition like bipolar disorder or schizophrenia. But here in Utah nearly 35% of people experiencing homelessness are suffering from serious mental health conditions, he said.

“This is the unfortunate reality,” he said. “People with serious mental health conditions are very overrepresented in the homeless population.”

And yet, once someone is experiencing it, “it makes it that much harder to receive health care and mental health care,” Wesemann added. “And so, unfortunately, it’s this spiral. Homelessness can be the worst result of a lack of mental health care.”

Homelessness is also closely intertwined with housing issues, as Wright’s case also highlights. And Utah’s housing problem has only gotten worse. Home prices and rental rates have been on a steady incline for years. Prices have accelerated at staggering rates over the past year, and rental rates are continuing to rise as vacancies remain low. Meanwhile, housing authorities report staggering, yearslong waitlists for public housing.

Former Utah Senate President Wayne Niederhauser, who now serves as Gov. Spencer Cox’s chief administrative officer of the state’s Office of Homeless Services, said Wright’s death spotlights the “complexity” of mental illness and homelessness in a prepared statement shared with the Deseret News and KSL.com on Monday.

“Shawna’s death is the kind of tragedy that is all too common among those living on our streets. Her passing highlights the challenge and the complexity of the problem. We express our deepest sympathy to Shawna’s family and friends,” Niederhauser and the State Office of Homeless Services said in the statement.

“Across the state, organizations and individuals are working hard to find new and better ways to serve those who need assistance with shelter, medical care, mental health treatment and other significant challenges, and to help people like Shawna.”

As Shawna Wright’s sisters looked back on her complicated life this week, a question remained unanswered: How could she have been allowed to end up alone?

“Shawna did not sit there in junior high school — brilliant, hard-working girl as she was — for us to say, ‘I want to die homeless in an alley all by myself,’” said Knighton.

The same situation that their sister died in remains a daily reality for the loved ones of other families.

“When we see people on the street who are homeless, we need to realize that they are somebody’s child, sister, brother, uncle, son, daughter, and that their lives really do matter, and they are people, and that her life mattered,” Tricia Wright said.

Instead of flowers, the family asked for donations to the Road Home, one of Utah’s largest homeless services operators in Salt Lake County.


Tanya Ahonen accepts cold beverages from Cory Bluemel during a heat wave in Salt Lake City on Monday, July 12, 2021. Bluemel is a social work graduate student who used to be homeless himself. He and his brother, Ed Blueme,l raised over $700 to deliver ice, beverages and snacks to the homeless.

Kristin Murphy, Deseret News

How to get help

  • Anyone in crisis is urged to call the 24/7 Utah Crisis Line at 1-800-273-TALK. The Utah Crisis Line, which works in association with the National Suicide Prevention Lifeline, provides support from licensed mental health clinicians and referrals to anyone in need of mental health services.
  • People who may not be in crisis but are struggling and need a listening ear can call the Utah Warm Line, at 833-SPEAKUT or 801-587-1055, from 8 a.m. to 11 p.m. any day.
  • Both the Utah Crisis Line and the Utah Warm Line work with Mobile Crisis Outreach teams, which will meet people experiencing crisis or their loved ones where they’re at — whether that’s at home, work or anywhere in the community. They arrive in unmarked vehicles to support privacy and are meant to be an alternative to law enforcement. To request a Mobile Crisis Outreach team, call 1-800-273-TALK.
  • Get help from the University of Utah’s Huntsman Mental Health Institute by visiting its website at healthcare.utah.edu or by calling 801-583-2500.
  • Visit the Utah Department of Human Services’ website at dsamh.utah.gov for more resources, including help if you’re concerned for the well-being of someone you care about.
  • The National Alliance on Mental Illness Utah has information about its programs and how to help on its website namiut.org.
  • People experiencing homelessness or at risk of homelessness are encouraged to call the homeless connections hotline at 801-990-9999 for emergency shelter options and other help. Visit Shelter the Homeless’ website at homelessutah.org for more information about shelters and housing assistance.
  • Salt Lake City encourages anyone aware of nonemergency issues related to homelessness on city streets to report it on the city’s website at saltlakecityut.citysourced.com.
  • Utah Community Action, utahca.org, also has programs to help, from case management and housing, to financial help for those falling behind on their utility bills.
  • The state recently launched Live On, a statewide campaign to prevent suicide. Learn more at liveonutah.org, where a list of resources is available.
  • Reach out American Foundation for Suicide Prevention is a nationwide organization that provides support for people in crisis. Visit the foundation’s website at afsp.org, call 800-273-8255, or text “TALK” to 741-741.

A homeless man who only gave the name Abdul sets up a tarp for shade during a heat wave in Salt Lake City on Monday, July 12, 2021.

Kristin Murphy, Deseret News