Thousands of new users of the Disney Plus subscription service are without answers after their accounts were hacked by members of the dark web, according to multiple reports.
Hackers stole key information into people’s accounts and put that info up for sale on the dark web, according to an investigation by ZDNet, a tech news website.
Some hackers are selling accounts for $3. A normal subscription to Disney Plus costs about $7 per month.
Subscribers have called Disney Plus’ customer service line for more information and help, but were left without answers on how to fix the issue.
Disney has yet to comment on the problem.
According to BBC News, the hacked accounts for sale include information about when the subscribers signed up for the account and when it expires.
Jason Hill, a lead researcher with CyberInt, told BBC News the stolen accounts come from those who use similar passwords across multiple sites. The hackers will steal a password of yours from one website and try it on Disney Plus.
“Whilst many may consider having a unique password for each online service to be difficult to manage, password managers simplify this process and allow you to generate and securely store unique difficult-to-guess passwords,” he said.
Disney Plus — Disney’s answer to Netflix’s streaming service — launched one week ago Tuesday. Immediately after launch, subscribers complained about connectivity and server issues. Throughout launch day, users couldn’t connect to watch their favorite Disney shows. Disney confirmed the issues and said they were going to fix them.
“The consumer demand for Disney Plus has exceeded our high expectations,” a Disney spokesperson said. “We are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.”