The Better Business Bureau is warning customers to be wary of InksOutlet.com, which sells discount inks and toners.
The company, based in Gilroy, Calif., has accrued 75 complaints since December 2006, including several from Utah customers. Consumers and business owners say that orders placed online either never arrive or arrive damaged. Their e-mails and calls are not returned, and when they have called the company, they are put on hold and occasionally disconnected, the bureau said this week in a news release.
One Utah business owner said he paid almost $350 for products that never arrived, the bureau said. Another Utahn spent $120.90 and also never received the products.
Customers found the company through comparison shopping sites and Internet search engines.
InksOutlet.com is affiliated with Taiwan-based Samwell Group Inc. The bureau has recorded at least six known addresses in California for the Samwell Group. The bureau has not received responses to the complaints from InksOutlet.com or the Samwell Group.